Privacy Policy

1. Information We Collect

We collect information in three primary categories: information you provide directly, information generated by your use of the platform, and information collected automatically by our technical infrastructure.

1.1 Account and Identity Data

When you create an account, we collect your name, email address, and authentication credentials (which are stored strictly in a secure, hashed form). We do not collect government identification or physical address files directly.

1.2 Profile and Interview Input Data

To generate personalized career readiness insights, the platform processes the text input, resumes, or audio answers submitted during your interview preparation modules. Audio inputs transmitting from your microphone are processed dynamically to generate text transcriptions and pacing assessments. Raw audio data transient streams are cleared once the processing evaluation is rendered. The resulting text logs, reports, and performance histories are securely saved into your profile database.

1.3 Usage and Technical Data

We automatically collect standard technical metadata including browser type, operating system, approximate location context based on IP address, session timestamps, and system error logs. This data is used exclusively for platform security, infrastructure optimization, and reliability monitoring.

1.4 Billing and Transaction Data

All transaction and subscription processing is handled by our payment gateway Merchant of Record partner. Gignix receives only non-sensitive billing metadata from our provider, such as account reference tokens, subscription status codes, plan tiers, and billing transaction timelines. We never receive, store, or process full payment card numbers, bank routing keys, or security digits.

2. How We Use Your Information

We utilize collected data transparently to deliver the software, maintain security layers, or fulfill regular operational tasks:

• Report Generation: Processing your typed or spoken response data to build feedback summaries and platform insight pages.
• Account Authentication: Maintaining your logged-in authentication context, security states, and plan parameters safely across separate usage sessions.
• Platform Monitoring: Auditing error logs and traffic profiles to keep the cloud hosting stack secure, prevent fraudulent actions, and maintain general uptime.
• Customer Operations: Permitting our internal technical support desk to look at server logs or order IDs to solve technical issues and answer support emails.

3. Data Handling and System Training Controls

Gignix implements strict controls on how product evaluation metrics are managed. Your stored records, user inputs, and feedback metrics are completely isolated to your personal account profile. Your specific performance data and response histories are never sold, rented, or distributed to outside brokers, nor are they utilized to train or refine external general foundational model networks.

4. Data Sharing and Third-Party Disclosures

We restrict data sharing exclusively to technical infrastructure processors necessary to run the service:

• Infrastructure Services: Cloud hosting engines, database storage environments, error monitoring stacks, and automated transactional email systems operating under binding confidentiality terms.
• Payment Networks: Transaction workflows routing through our processing provider, operating under comprehensive PCI-DSS compliance frameworks.
• Legal Protocols: System responses to formal legal obligations, regulatory filings, or valid court orders issued by proper state authorities.

5. Data Security Measures

We employ structural industry-standard safety defenses to safeguard user directories. This includes the implementation of Transport Layer Security (TLS 1.2 or higher) protocols encrypting text lines across all transport pipelines, at-rest data volume encryption layers within production databases, cryptographic hashing models managing user sign-in profiles, and isolated access loops preventing unauthorized database review.

6. Data Retention Timelines

We store records for the structural runtime needed to run your account, or to comply with corporate financial laws:

• Active Profiles: Complete dashboard histories, reports, and parameters are saved for the operational lifetime of your active account.
• Account Deletion: Following an account closure submission, data records are permanently cleared from production clusters within a standard 90-day pipeline window.
• Financial Archives: Transaction summary logs are maintained for up to 7 years to meet tax, auditing, and business recordkeeping requirements.

7. Your Rights and Management Options

You retain complete authority over your stored system profile information. You can edit account details, manage plan parameters, and cancel subscription recurring configurations at any time directly through your account dashboard. To request full deletion of your registered data from our active storage clusters, contact our support team at support@gignix.com, and we will process the removal request within 30 days.

8. Cookies and Tracking Technologies

Gignix uses essential cookies, local storage tokens, and session identifiers strictly required to run system authentication layers, keep your profile logged in safely, and preserve your user preferences across visits.

Additionally, we utilize first-party performance monitoring services and analytics tools, such as Google Tags, to audit overall system traffic, analyze layout performance metrics, and track application updates. These services help us measure site responsiveness and optimize platform reliability. We do not sell this data or utilize cross-site third-party behavioral advertising networks to track users outside our domain.

9. Children's Privacy

The Gignix platform is designed for adult job seekers and professional candidates. We do not intentionally target, collect, or store data entries related to individuals under the age of 16. If we detect that an underage profile was initialized in error, it will be immediately removed from our records.

10. Policy Adjustments

We keep our privacy policies updated to align with changing platform features and regulatory rules. If a major policy rewrite is deployed, users will be informed via email at least 7 days before the terms take effect. Your continued platform use following the effective date marks an acceptance of the updated document.

11. Contact Support

For privacy inquiries, technical support questions, or data profile concerns, reach our compliance team at:support@gignix.com.